One good source of assistance for nursing home residents is the long-term care ombudsman program. Each state has an ombudsman program that provides advocacy for nursing home residents free of charge.
Contact information for a particular state's ombudsman program can be found at the website of the National Long Term Care Ombudsman Resource Center at www.ltcombudsman.org. In addition, each state maintains an inspection agency that is responsible for monitoring nursing homes' compliance with the Reform Law, certifying nursing homes for participation in Medicare and Medicaid, and issuing state licenses. Each of these agencies will investigate in response to a consumer complaint, and can issue warnings or impose penalties to force a nursing home to fix a particular problem.
The CT State Ombudsman is:
Nancy B. Shaffer
CT State Department on Aging
25 Sigourney Street, 10th Floor
Hartford, ct 06106-5033
Work: (860) 424-5200