One good source of assistance for nursing home residents is the long-term care ombudsman program. Each state has an ombudsman program that provides advocacy for nursing home residents free of charge.
Contact information for a particular state's ombudsman program can be found at the website of the National Long Term Care Ombudsman Resource Center at www.ltcombudsman.org.
In addition, each state maintains an inspection agency that is responsible for monitoring nursing homes' compliance with the Reform Law, certifying nursing homes for participation in Medicare and Medicaid, and issuing state licenses. Each of these agencies will investigate in response to a consumer complaint, and can issue warnings or impose penalties to force a nursing home to fix a particular problem.
The NY State Ombudsman is:
Mark C. Miller
New York State Office for the Aging
2 Empire State Plaza
Albany, ny 12223-1251
Work: (518) 408-1469
The Westchester County Ombudsman is:
Margaret Hadad , Ombudsman Coordinator
580 White Plains Road, Suite 510
Tarrytown, ny 10591
Work: (914) 265-7522